Returns & Refunds

Last updated: 29 October 2026

Need to return something?

Contact Switched On IT Limited with your order number and the reason for the return. We will provide the return address and instructions. Please arrange the return with us first rather than sending goods directly to Dove or a manufacturer.

Email stephen@switchedon.co.nz or call +64 27 416 8842.

14-day change-of-mind returns

If you change your mind, contact us within 14 calendar days of delivery. We accept returns of unopened, unused items in their original packaging. Please obtain return instructions before sending the item.

You pay the return courier cost for a change-of-mind return. Once the returned item has been received and checked, we will refund its purchase price to the original payment method, or refund an already-paid invoice payment. For an unpaid invoice, we will apply the appropriate credit or cancellation. Original delivery charges are not refunded for a change-of-mind return. There is no restocking fee for a return that meets these conditions.

Opened, used or activated items do not qualify for this voluntary change-of-mind offer. These conditions apply only to change-of-mind returns and do not restrict your rights for faulty or incorrectly supplied goods.

Faulty, damaged or incorrectly supplied goods

If a product is faulty, not as described or fails an applicable guarantee under the Consumer Guarantees Act, contact us. We will arrange assessment and an appropriate repair, replacement or refund. For a minor problem we may arrange a remedy within a reasonable time. For a substantial failure, or where the law otherwise gives you the choice, you can choose a refund or replacement.

We cover reasonable return-delivery costs for goods covered by an applicable consumer guarantee. Contact us before arranging an expensive or difficult return so we can organise a suitable method.

Warranties and your rights

A manufacturer’s warranty is additional to any rights you have under New Zealand law. Expiry of a stated warranty does not by itself end your applicable consumer rights. Original packaging and the 14-day change-of-mind window are not conditions of a valid faulty-goods claim.